What kind of hotel is Keio Plaza Hotel Hotel? A drama-style video that answers that question has been released on the hotel's official YouTube channel.
The hospitality video, titled "PLAZA: Everything for Our Customers' Smiles," features six heartwarming stories collected by a cross-departmental team of young staff members, showcasing genuine interactions with customers. The videos include a female concierge working tirelessly to fulfill a special request from a guest in a surprise way, lobby service staff's dedication to making guests feel at home, true universal service demonstrated by the entire staff at a commemorative ceremony for 180 guide dogs, a bartender's touching words to an international guest visiting for the first time in 10 years, the head chef and staff's challenge to create a one-of-a-kind wedding cake, and restaurant staff reflecting the guests' feelings in each dish. Each story is deeply moving.
Following Vol. 1, produced in 2008, this is the second hospitality video from Keio Plaza Hotel. At its core is the hotel's founding philosophy of "being a place where people can converse, relax, and have fun," and the passionate spirit of hospitality of each and every staff member who works to bring smiles to all guests' faces. The episodes depicted here are sprinkled with the "Keio Plaza style" that has been passed down through generations and is unfolding every day throughout the hotel, reflecting the desire to make every guest feel safe and relaxed, to empathize with their feelings, and to know what it would be like to be in their position. Please take a look.
◎You can find it by searching for "Keio Plaza Hotel Hospitality" on YouTube, or by clicking the link below.
Hospitality video "PLAZA: Everything for our customers' smiles"
