Keio Plaza Hotel has been actively implementing universal design concepts for many years to accommodate guests with various disabilities. We provide detailed and thoughtful support for guests with hearing difficulties, including those who are deaf or hard of hearing, through both software and hardware solutions.
In 2016, we introduced an industry-first communication service using tablet devices, which has received positive feedback from our guests for being convenient and reassuring.
On the tablet devices, guests can use the “UD Talk” app, which facilitates communication through speech-to-text and text exchange features, making interactions smoother. Additionally, we offer a “Remote Sign Language Interpretation Service” via call center operators. These services help make check-in and other inquiries at the front desk more seamless. Within the hotel, guests can also use the tablets to communicate with hotel staff and other guests.
Furthermore, our Universal Rooms, located on the 30th floor of the Main Tower, are equipped with an alert system that notifies guests of door chimes, telephone calls, UD Talk notifications, and emergency broadcasts. The alerts are displayed on monitors placed on the nightstand and in the bathroom, accompanied by flashing lights and a vibrating cushion.
We strive to anticipate and meet the needs of our guests, ensuring a safe and comfortable stay. Hearing our guests say, “I want to come back again,” is our greatest joy.
