The lobby service staff are the first to greet guests in the main lobby, the entrance to Keio Plaza Hotel, and the last to see them off. In other words, it's a crucial position that handles the service at the beginning and end of a stay at Keio Plaza Hotel. Their duties are diverse, ranging from greeting guests and escorting them to their rooms, to giving directions to the surrounding area, arranging taxis, and accepting courier deliveries.
To ensure a smooth and prompt experience, our staff keeps track of restaurant reservations and Banquet Room details for the day. We also strive to provide meticulous service, especially for guests checking in. For example, we ask for your name at the entrance and contact staff near the front desk via radio.
Furthermore, we value getting to know our customers, greeting them, and calling them by name. This includes remembering the vehicle numbers and photos of VIP and repeat customers, and providing proactive guidance tailored to the daily lifestyles of customers using our long-stay plans.
The true strength of our lobby service lies in our ability to make quick decisions and respond effectively in times of trouble. In the past, we have had instances where we were able to instantly take a customer who had accidentally sent a package with their airline ticket inside to the courier service center, allowing them to catch their flight safely.
The lobby service staff say that their top priority is making guests smile. Their uniforms, packed with essential items for smooth service, surely also hold a wealth of thoughtful consideration befitting the face of the hotel entrance.
