The basic philosophy of "Plaza Ideology" is "I want to be a plaza where everyone gathers and rests" Keio Plaza Hotel. Since its opening, the attitude of hospitalizing customers regardless of nationality, age, or disability is exactly the same as the concept of universal service. In this context, we have been pursuing "For a Barrier-Free Mind" for many years, which is a software aspect of the entire hotel, such as making facilities and equipment barrier-free, as well as providing appropriate support for guests with disabilities and the elderly, as well as detailed response to overseas guests.
One example is the acquisition of the "Universal Manners Test" sponsored by the Japan Universal Manners Association, which has been actively incorporated into employee education since 2013 (284 people have obtained it as of the end of October 2019). The mindset and behavior acquired in the curriculum of "nurturing people who act from the perspective of someone different from themselves" are useful in daily hotel operations.
In 2017, in recognition of its continuous efforts, it received the Sustainability Award at the Universal Manners Awards. Furthermore, in 2018, we were registered among the 150 "Tokyo Metropolitan Government For a Barrier-Free Mind" Support Companies as a company that is working to raise awareness and awareness of "For a Barrier-Free Mind", and was selected as a "Tokyo For a Barrier-Free Mind" Good Example Company for the first time in the hotel industry as a company with particularly outstanding efforts.
"Even if it is difficult to change hardware (equipment and equipment), we can make up for the shortcomings with as many people as we want." Rather than a fixed service, the staff who are close to each customer, sometimes call out to them, and sometimes watch over them, "For a Barrier-Free Mind" is now bearing solid fruit as one of the charms of Keio Plaza Hotel.
