Facilities & Services FAQ

About Our Facilities

Is there a post office in the hotel?: There is no post office in the hotel, but we have a mailbox at the front desk (mail is collected 3 times a day).
Can I purchase Tokyo Disney Resort tickets at the hotel?: We do not sell these items in the hotel. However, we can guide you to nearby stores that carry them.
Are there any convenience stores or drugstores nearby?: There is a convenience store on the 2F of the South Tower and a drugstore on the lobby floor.
Do you accept courier services?: We accept courier service arrangements at the Bell Captain Desk on the lobby floor. We also have boxes and bags (for a fee) available for shipping.
What payment methods can I use at the hotel?: Various credit cards (AMEX, JCB, VISA, etc.) and cashless payment methods (PayPay, Rakuten Pay, etc.) are accepted.
Is wireless LAN (Wi-Fi) available in the hotel?: Free Wi-Fi is available throughout the entire building. You can enjoy it comfortably in guest rooms, restaurants, lounges, Banquet Room, the lobby, and other areas.

Do you have a Fitness Room?: We have a fitness room on the 7th floor of the Main Tower exclusively for hotel guests. Shoes and clothing are not available for rental.
Is there a pool?: We have an outdoor pool on the 7th floor of the Main Tower, open only during the summer season.
Do you have massage services?: We offer relaxation services at THE SKY SALON on the 34th floor of the South Tower. Similar services are also available in guest rooms, so please make a reservation upon arrival.
For more details, click here.

Reception Hours: 10:00 a.m. – 8:00 p.m.