Accommodations
  FAQ

As a general rule, we do not accept such requests. If possible, reservations must be made the day before and one night's fee will be charged.

For some rooms excluding Suite Rooms and Japanese-style rooms, we offer late check-out for an additional fee. Please note that late check-out may not be available depending on room availability. Late check-out is not available for day-use plans.

We will keep your luggage at the bell captain desk on the lobby floor. We will also keep your luggage after check-out.

Please pay your accommodation fees in cash, by credit card, or via cashless payment at check-in. Please settle any additional charges incurred during your stay at check-out.

JCB, VISA, UC and other gift cards can be used. Some cards may not be accepted, so please contact us for details.

If you settle your bill the day before checkout, you only need to return your card key on the day of checkout.

Please send your luggage to the hotel after making your reservation. We will keep it until your arrival. Please write the guest's name and check-in date on the shipping label.

You can arrange for parcel delivery and postal parcels at the hotel. We also provide shipping boxes and bags (for an additional fee).

Guests staying in Premier Grand rooms can enjoy the Club Lounge.

We operate a free shuttle bus exclusively for hotel guests, running daily round trips (approximately 60 minutes each way). As it is a reservation-only service, please make a reservation in advance. For more details, please click here.

All rooms are equipped with shampoo, conditioner, body soap, toothbrush, towels, yukata or nightwear, slippers, hair dryer, electric kettle, refrigerator, television, and more.

Depending on the room type, we provide either yukata or one-piece nightwear.

Free Wi-Fi is available in all rooms. To connect, you will need to enter your ID and password.

We provide rental items such as desk lamps, cutlery, and wine glasses. All rooms are equipped with an air purifier with humidifier function, and an iron and ironing board.

In addition to terrestrial channels, you can also enjoy NHK-BS, CNN, BBC, Discovery Channel, and broadcasts in Chinese and Korean.

You can use the restaurant on 2F of Main Tower or in-room dining. The venue may vary depending on the plan. For more information, click here.

We do not accept reservations for breakfast.

We do not have single rooms. If you wish to use a room for single occupancy, we offer double or twin rooms for single use.

We have 13 universal rooms available. Please request them when making a reservation. For more details, click here.

Keio Plaza Hotel accepts assistance dogs (guide dogs, service dogs, hearing dogs) throughout the entire hotel. Additionally, we have installed an assistance dog toilet outside the South Tower lobby. For more information, please click here.

Pets are not permitted at the hotel.

We cannot accept requests for specific room numbers. Your room number will be provided at check-in.

We will do our best to accommodate your requests, but please understand that this may not be possible depending on your reservation details and the availability on the day of your stay.

Please let us know your preferences at the time of reservation. If there are vacant rooms at the time of check-in, we will do our best to accommodate your preferences. However, please note that we may not be able to fulfill your request depending on the availability of rooms.

We do not have special accommodation rates for children. Children in elementary school and above are charged the adult rate. For children below elementary school age, sharing a bed with an adult is free of charge (one child per adult).

We do not accept waiting list requests. Please contact our accommodation reservation desk as there may be vacancies from time to time.