Hotel Membership FAQ

We would like to introduce you to the "Exective Card" which can be used at Keio Plaza Hotel hotels (Shinjuku, Hachioji, Sapporo).
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Membership is open to individuals aged 18 or over. Individuals under the age of 18 require the consent of a parent or guardian.

Applications can be made on the official website (digital card only) or at the front desk, restaurant, or bar/lounge of Keio Plaza Hotel hotel (Shinjuku, Hachioji, Sapporo).
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There is no joining fee or annual fee for the Exective Card.

In addition to the points program, we offer a variety of benefits that can be used for accommodation, restaurants, bars and lounges.
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Membership registration is for individuals only. We do not accept registrations under corporate names.

If you do not use Keio Plaza Hotel chain (Shinjuku, Hachioji, Sapporo) for 5 years, your membership will expire.

• Applying points to payments
  Points can be used at a rate of 1 JPY to pay for stays, restaurants, and bar/lounge purchases at Keio Plaza Hotel hotels (excluding Sushi Kyubey). Points will not be added to your bill.
  


• Points exchange products
  You can exchange your points for hotel gifts, accommodation vouchers, or meal vouchers.
  *We do not ship overseas. Items can be shipped to a domestic address or picked up at the museum.
  More information Here

Plaza THANKS points are valid for a maximum of 3 years, including the year they were earned. For more information, please visit My Page or contact the Membership Office.

You can check your point balance from My Page. Your point balance is also displayed in your statement and in some email newsletters.

Points can only be used by the person who registered as a member. Points cannot be transferred or combined between membership cards under different names. Only one membership card can be used per transaction.

On your My Page, you can view your digital Exective card, check and change your registered details, check your point balance and stage, apply for point exchange, and cancel your membership.
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To log in to your My Page, you will need to register an email address and password. If you have not yet registered, please set one.
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You can change your registered information from My Page. Or, please contact the Membership Office. If you have a membership card with a credit function, please contact your credit card company.

Please contact the Membership Office if you have changed your name due to marriage, etc. If you have a membership card with a credit function, please contact your credit card company.

You can cancel your membership from My Page. Alternatively, please contact the Membership Office. If you have a membership card with a credit function, please contact your credit card company. Please note that all points you have will expire upon cancellation.

Keio Plaza Hotel Chain is a member of the Keio Point Service. You can earn Keio Points or use them to pay for your stay.
Please note that Keio Plaza Hotel "Plaza THANKS Points" and Keio Passport Club "Keio Points" cannot be used together.
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