Exchange Online
Inquiry*Please submit your request via the form above. Items are available for collection only at the front desk. International shipping is not available.
Point Exchange Products
Plaza THANKS Point Exchange Products
If you wish to exchange points, please apply to the membership office.
Redemption Item Lineup
In addition to the products listed, we also offer a variety of Keio Plaza Hotel chain (Shinjuku, Hachioji, Sapporo) accommodation and meal vouchers, as well as hotel gifts.
We also handle digital tickets exclusively on the web (My Page).
For more details on our product lineup, please refer to the "Point Exchange Product Catalog" or My Page.
Pound Cake Gift Set (8 pieces)
2,600 points
Amenity Set
(L'OCCITANE mini bottles) 1 set
1,800 points
[Shinjuku] Premier Grand Accommodation Voucher
63,000 points
[Shinjuku & Hachioji] Meal Voucher (10,000 JPY)
10,000 Points
Original Blend Tea & Vanilla Baumkuchen
3,200 points
How to apply for exchange
- Telephone Operator
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Shinjuku / Hachioji
TEL.＋81-3-5322-8020 -
Sapporo
TEL.011-271-9260
Reception hours: Except for public holidays and year-end and New Year holidays
Monday, Tuesday, Thursday, and Friday (10:00 a.m. – 5:30 p.m.)
[Information Regarding Applications]
- Point exchange can only be applied for by the member themselves.
- At the time your exchange application is accepted, the required number of points will be deducted from your point balance.
- Product image for illustration purposes only. Some products may be changed or discontinued without notice.
- The number of points required for redemption is subject to change without notice.
- Resale of various products and point exchange certificates is strictly prohibited.
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[Regarding Various Point Exchange Certificates]
- Please exchange your point vouchers for certificates in advance before use. We cannot reissue them after they have been issued.
- The validity period for various point exchange vouchers is 6 months from the date of issue for paper tickets (some exclusion periods apply). Extensions of the validity period cannot be accommodated.
- Depending on the reservation status of the applicable facilities, we may not be able to accept the use of point exchange vouchers.
Contact Us
- Keio Plaza Hotel Membership Office
- TEL.＋81-3-5322-8020(Direct line)
Reception Hours: Monday, Tuesday, Thursday, Friday (excluding public holidays and year-end/New Year holidays) 10:00 a.m. – 5:30 p.m.